We ship to addresses within the 48 contiguous United States. We cannot deliver to P.O. or APO/FPO boxes. If you find yourself outside those 48 states or the US, send us a note. We'll do our best to see what we can work out.
Orders are usually processed within 1-2 business days from when they are received. If your order or shipping becomes delayed for any reason, we will contact you.
Average shipping time is 1 to 8 days to the contiguous 48 U.S. states.
When products are purchased, we will determine the most economical way to ship the order. Generally, small packages ship via UPS or USPS, but all blinds regardless of quantity will ship via an LTL freight carrier.
After you place your order, you'll receive an order confirmation e-mail. It is your responsibility to review that e-mail and make sure billing, shipping, delivery, and contact information is all correct.
Once your order leaves the warehouse, you will receive an e-mail with all relevant tracking information to the freight carrier determined. They will then contact you via the phone number you provided at the time of your purchase to schedule a desired delivery date and time window. We recommend you discuss any foreseen obstacles with the freight company ahead of delivery as additional charges may apply if the delivery location is determined to be inaccessible or difficult to access for the large freight truck.
FLAT RATE $99 FREIGHT CHARGE ON ALL BLINDS REGARDLESS OF QUANTITY
(To the contiguous 48 U.S. states)
It is vital that someone is present to inspect the order for damage or missing pieces upon delivery. Please give a thorough inspection of the packaging for any visible freight damage and that the number of boxes on the delivery bill match the number of boxes you received.
Each blind goes through a rigorous quality control inspection prior to leaving our manufacturing facility and is shipped wrapped to a pallet for safe transport. If you do notice any freight damage, please request a product inspection while the delivery driver is on-site and contact us immediately so we can assist you getting it repaired or replaced.
The driver MUST note any damage on the delivery receipt before you sign for it. Otherwise, there is no proof that the damage occurred during shipping and the freight company is released from all responsibility.
If in the unlikely event your order arrives damaged or incomplete, follow these instructions:
If the box/package looks OK but you feel the product within may be damaged, follow these instructions:
GENERAL RETURN POLICY
For reasons other than damage or defect, customers have 30 days from purchase to return or exchange products(s) in new & unused condition. All freight costs are the responsibility of the customer. Please contact us prior to any return and request a RMA #.
Once we receive your return, we will refund the purchase price of the product(s) to the original payment method except for any shipping costs. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Order cancellations must be made within 24 hours from the time you place your order and before your order ships to receive a full refund. To cancel, please call 920.965.8397 or email firstname.lastname@example.org to work with one of our customer service representatives.
For more information or questions regarding returns or refunds, please contact us.